Privacy Policy
Your Data, Handled Responsibly

pade4d operates an internationally licensed online betting and casino platform serving members primarily based in Indonesia. In providing our services — which include sports betting on BRI Liga 1, international football, and other markets; live casino games; togel (Indonesia's traditional numbers lottery) markets; and slot games from certified studios — we necessarily collect and process personal data about our members.

This Privacy Policy is designed to give you complete transparency about those data practices. It describes: what categories of personal data we collect; the purposes for which we use it; the parties with whom we share it; how long we keep it; and the rights you hold as a data subject. We are committed to handling your personal data lawfully, fairly, and with full respect for your privacy.

This Privacy Policy is incorporated by reference into pade4d's Terms & Conditions. If there is any conflict between this policy and the Terms & Conditions on a data-specific matter, this Privacy Policy takes precedence.

In this Privacy Policy, the following terms carry the meanings assigned below:

• "Personal Data" means any information relating to an identified or identifiable natural person. An identifiable person is one who can be identified, directly or indirectly, including by reference to a name, identification number, location data, or one or more factors specific to the physical, economic, or social identity of that person.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means pade4d — the entity that determines the purposes and means of processing your Personal Data.
• "Data Processor" means any third party that processes Personal Data on behalf of pade4d under a written data processing agreement.
• "Member" means any natural person who has registered a verified account on the pade4d platform.
• "KYC Data" means the identity and address documentation submitted by a Member during the Know Your Customer verification process.
• "Sensitive Data" means Personal Data that warrants heightened protection, including government-issued identification numbers, financial account details, and biometric identifiers.
• "Cookie" means a small text file placed on a Member's device by the pade4d website for session management, analytics, or preference storage purposes.

pade4d collects Personal Data in three ways: directly from you during registration and account use; automatically through technical systems when you visit the Platform; and from third-party verification providers during the KYC process.

3.1 Data Provided Directly by You

• Full legal name (as it appears on your national identity document)
• Date of birth (for age verification — 21+ requirement)
• Residential address (street, city, province, postal code — Indonesia)
• Mobile phone number (registered Indonesian number preferred)
• Email address
• Account login credentials (username and password, stored in encrypted form)
• National Identity Card (KTP) number and a scanned copy of the document
• Bank account details (bank name, account number, account holder name) for BCA, BRI, BNI, Mandiri, CIMB Niaga, BSI, Bank Permata, or other registered payment methods
• E-wallet identifiers for OVO, DANA, GoPay, ShopeePay, or LinkAja
• Source-of-funds documentation, where requested under AML compliance procedures
• Communications you send to pade4d via live chat, email, or any support channel

3.2 Data Collected Automatically

• IP address and approximate geolocation (country, city level)
• Device type, operating system, browser type, and version
• Session timestamps, page views, navigation paths, and session duration
• Device fingerprint data used for fraud detection and duplicate account prevention
• Game play logs, bet history, and transaction records generated by your use of the Platform
• Cookie identifiers (see Section 6 for full Cookie Policy)

3.3 Data from Third Parties

• Identity verification results from licensed KYC service providers
• Sanctions and politically-exposed-person (PEP) screening results from AML compliance databases
• Payment confirmation and fraud screening data from payment processing partners

3.4 Summary Table

pade4d uses Personal Data exclusively for the purposes described in this section. We do not use your data for any purpose that is incompatible with the original purpose of collection without obtaining your explicit consent.

• Account Creation and Management: To register your account, authenticate your identity on login, maintain your account profile, and process account closure requests.
• Service Delivery: To process deposits and withdrawals, settle Wagers, apply bonuses, and deliver all other contracted services to which you are entitled as a Member.
• Identity Verification (KYC): To verify that you meet the 21+ age requirement, confirm your Indonesian residency, and comply with our international licensing authority's know-your-customer obligations.
• Anti-Money Laundering (AML) Compliance: To monitor transactions for suspicious activity, conduct sanctions screening, and fulfill reporting obligations to our licensing authority where required by law.
• Fraud Prevention and Platform Security: To detect, investigate, and prevent unauthorized access, duplicate accounts, bonus abuse, collusion, and other activities that breach our Terms & Conditions or cause harm to other Members.
• Customer Support: To respond to your inquiries, resolve disputes, process complaints, and improve our support service quality through anonymized analysis of support interactions.
• Responsible Gaming: To monitor betting patterns that may indicate problem gambling behaviors, apply Responsible Gaming Tools to your account at your request or as required by our licensing obligations, and refer you to support resources where appropriate.
• Service Communications: To send you essential account-related notifications — such as deposit confirmations, withdrawal approvals, password reset links, and significant policy changes. These communications are mandatory and cannot be opted out of while your account is active.
• Marketing Communications: To send you promotional offers, bonus notifications, and seasonal ca mpaigns — subject to your marketing preferences. You may opt out of marketing communications at any time by contacting our support team. Opting out of marketing does not affect essential service communications.
• Platform Analytics and Improvement: To analyze aggregated, anonymized usage data in order to improve Platform performance, user experience, game selection, and the effectiveness of our responsible gaming tools.
• Legal and Regulatory Compliance: To comply with applicable laws, respond to lawful requests from regulatory authorities, enforce our Terms & Conditions, and protect the legal rights of pade4d and its Members.

pade4d processes your Personal Data only where a valid legal basis exists. The primary legal bases we rely on are as follows:

Where we rely on legitimate interests as a legal basis, we have conducted a balancing assessment confirming that our interests do not override your fundamental rights and freedoms. You may request a summary of any such assessment by contacting our support team.

pade4d uses cookies and similar tracking technologies (including local storage objects and session tokens) to operate the Platform, remember your preferences, maintain your login session, and gather anonymized analytics data. Cookies do not contain your password or payment details.

We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. They cannot be disabled without breaking core Platform functionality.
• Functional Cookies: Store your preferences such as preferred language, display settings, and last-visited game categories. Disabling these cookies will not prevent access to the Platform but will reset your preferences on each visit.
• Analytics Cookies: Collect anonymized data about how Members navigate the Platform — page views, session duration, and feature usage. This data is aggregated and used solely to improve Platform performance and user experience. No personally identifiable information is included in analytics reports.
• Fraud Detection Cookies: Support our device fingerprinting system, which is used to detect duplicate accounts and unauthorized access attempts. These cookies are classified as strictly necessary for security purposes.

Most modern browsers allow you to control cookies through their settings menus. However, disabling strictly necessary or fraud detection cookies may impair your ability to log in or use key Platform features. pade4d does not use third-party advertising cookies or retargeting pixels.

pade4d does not sell, rent, or trade your Personal Data. We share your data only in the specific, limited circumstances described in this section, and only to the minimum extent necessary for each purpose.

• KYC and Identity Verification Providers: Licensed third-party KYC service providers receive your identity documents and verification data solely for the purpose of conducting identity checks on pade4d's behalf. These providers are bound by strict data processing agreements and may not use your data for any other purpose.
• Payment Processing Partners: When you make a deposit or withdrawal via BCA, BRI, BNI, Mandiri, OVO, DANA, GoPay, ShopeePay, LinkAja, or other supported methods, the relevant payment processor receives the minimum financial data required to execute your transaction. pade4d does not store full bank account credentials on our own servers beyond what is necessary for withdrawal routing.
• AML Screening and Compliance Databases: Your name and identity details may be checked against international sanctions lists and politically-exposed-person (PEP) databases operated by licensed compliance data providers. These checks are mandatory under our licensing conditions.
• Licensing and Regulatory Authorities: pade4d's licensing authority may require access to Member account data and transaction records as part of its regulatory oversight function. pade4d will provide such access only upon receipt of a formally documented regulatory request.
• Law Enforcement and Legal Process: pade4d will disclose Personal Data to law enforcement agencies, courts, or government bodies where required to do so by applicable law, valid court order, or to defend against a legal claim.
• Internal Group Companies: Where pade4d operates within a corporate group, Member data may be shared with affiliated group entities for the purposes of consolidated KYC management, group-level AML compliance, and shared IT infrastructure. All group entities that receive Member data are bound by privacy standards equivalent to those in this policy.

pade4d's Platform serves members in Indonesia. However, as an internationally licensed operator, some of our data storage infrastructure and third-party service providers are located outside Indonesia. When your Personal Data is transferred to and stored in jurisdictions outside Indonesia, pade4d takes the following measures to ensure your data remains protected:

• All international data transfers to third-party processors are governed by written data processing agreements that impose data protection obligations equivalent to those in this Privacy Policy.
• Server infrastructure used for data storage is located in jurisdictions with mature data protection frameworks and subject to regular independent security audits.
• Where data is transferred to a jurisdiction that does not offer an equivalent level of data protection to that available under our licensing authority's standards, pade4d implements contractual safeguards — including standard contractual clauses — before the transfer takes place.

By registering an account with pade4d, you acknowledge and consent to the transfer of your Personal Data to our servers and authorized service providers in accordance with the safeguards described in this section.

pade4d retains Personal Data only for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable legal and regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, Personal Data is securely deleted or permanently anonymized using industry-standard data destruction procedures. Backup copies are destroyed on the same schedule as primary data stores.

As a Member of pade4d, you hold the following rights in respect of your Personal Data. To exercise any of these rights, submit a written request to our support team at [email protected] (plain text — not a clickable link). We will respond within 30 calendar days of receiving a valid, verifiable request.

• Right of Access: You may request a copy of all Personal Data that pade4d holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: You may request that inaccurate or incomplete Personal Data be corrected. For identity data already verified through KYC, corrections require re-submission of updated identity documents.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your Personal Data where it is no longer necessary for the purpose for which it was collected, or where you withdraw consent. This right is subject to our legal retention obligations — we cannot delete financial records or KYC documents that we are legally required to retain.
• Right to Restriction of Processing: You may request that we restrict processing of your data in certain circumstances — for example, while a rectification request is pending, or where you contest the lawfulness of our processing.
• Right to Data Portability: You may request a copy of Personal Data you have provided to pade4d in a structured, commonly used, machine-readable format (JSON or CSV), where technically feasible.
• Right to Object: You may object to processing based on legitimate interests (including direct marketing). Where the objection relates to marketing, we will cease that processing immediately. Where the objection relates to other legitimate interest processing, we will assess whether our interests override your rights in that specific context.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

pade4d's Platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect Personal Data from anyone under the age of 21. If pade4d becomes aware that Personal Data has been collected from a person under 21, we will immediately suspend the relevant account, delete the associated Personal Data, and return any deposited funds to their source where technically possible.

If you are a parent or guardian and believe that your child has registered an account with pade4d, please contact our support team immediately at [email protected] (plain text — not a clickable link). We will investigate and respond within 48 hours.

pade4d implements a layered security architecture to protect your Personal Data against unauthorized access, accidental loss, alteration, or disclosure. Our security program includes the following measures:

• Encryption in Transit: All data transmitted between your browser or device and our servers is encrypted using TLS 1.2 or higher (256-bit encryption). Plain HTTP connections are automatically redirected to HTTPS.
• Encryption at Rest: Sensitive data fields — including KYC documents, bank account details, and authentication credentials — are encrypted at rest using AES-256 encryption. Passwords are stored exclusively as salted cryptographic hashes.
• Access Controls: Access to Member Personal Data by pade4d staff is governed by role-based access controls on a strict need-to-know basis. All staff access to production data systems is logged, monitored, and subject to regular review.
• Penetration Testing: pade4d commissions independent penetration testing of its Platform and infrastructure on a periodic basis. Critical findings are remediated within defined SLA timeframes.
• Intrusion Detection: Our infrastructure is protected by automated intrusion detection and prevention systems that monitor for anomalous access patterns in real time.
• Data Breach Response: pade4d maintains a documented data breach response plan. In the event of a breach that poses a risk to Member rights, we will notify affected Members and the relevant regulatory authority within the timeframes required by applicable law.

While we take every reasonable precaution, no data transmission or storage system is completely immune to interception or attack. You share some responsibility for your account security — use a strong, unique password, never share your login credentials, and contact us immediately if you suspect unauthorized account access.

The pade4d Platform does not contain links to external third-party websites as a general rule. In the event that any content on the Platform references or links to an external resource for informational purposes, pade4d accepts no responsibility for the privacy practices of those third-party websites. We recommend reviewing the privacy policy of any external site you visit independently of the pade4d Platform.

pade4d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or Platform features. Where amendments are material — such as introducing a new category of data collection or a new third-party data sharing arrangement — we will publish a notice on the Platform and update the "Last Updated" date at the top of this page, with at least 7 days' notice before the changes take effect.

For minor, non-material amendments — such as corrections to formatting, clarification of existing language, or updates to contact details — we may update the policy without prior notice. We encourage you to review this page periodically. Your continued use of the Platform following any amendment constitutes acceptance of the revised Privacy Policy.

If you have any questions about this Privacy Policy, wish to exercise a data right, or wish to raise a privacy-related complaint, please contact the pade4d Data Protection team through the following channel:

• Email: [email protected] (plain text — not a clickable link). Please use the subject line "Privacy Request" or "Privacy Complaint" to ensure your message is routed to the appropriate team.
• Live Chat: Available 24/7 via the chat widget on the Platform. For formal data rights requests, we recommend email as it creates a verifiable written record.
• Response Time: We aim to acknowledge all privacy-related correspondence within 24 hours and provide a full response within 30 calendar days. Complex requests may require additional time; we will notify you if an extension is needed.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the data protection supervisory authority or dispute resolution body designated by pade4d's licensing jurisdiction. Contact details for the applicable authority will be provided in our response to your complaint if escalation is warranted.

For responsible gaming concerns specifically — including requests for account self-exclusion or deposit limits — please visit our dedicated Responsible Gaming page or contact our support team directly.